FAQs Archive - PayAlly

Q: How quickly can I get my card programme up and running?

On average, it takes ….. to get your cards out and ready to use. Working together with our white-labelling team, we go through all the necessary stages, including account usage, card design and production, to get your cards programme working as quickly as possible.

Q: Can I choose my own design, or can I use a suggested one?

There are some parameters for card design that need to be adhered to but you can suggest your preferences or work with our team to use a template for your card.

Q: How can I change the limits of card transactions?

With PayAlly, you can set the limit of your card transactions to ensure that all spending is kept within your acceptable or necessary limits. To view your debit card limit, please log in to your PayAlly account and go to the ……. area.

Q: How can I find out the limits fixed for my debit card?

Your spend limits can be found in your account via the PayAlly online web portal. Users can set their card limit; find out more here.

Q: I am going abroad. Can I pay with my card abroad?

Yes, your card can be used abroad. To learn more about utilising your multi-currency account and how to spend like a local, please visit ….

Q: How can I check the debit card balance?

To check your PayAlly account balance, please log in to your account via the online web portal.

Q: What to do if I cannot recognise the amount debited from my cards’ account?

You must immediately freeze your card via the online web portal and contact us to report the issue.

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